Human Computer Interaction Consortium


HCIC 2001 > Boasters

Virtual Club Telecommunication System

David Boyer,Avaya Labs Research
Allen Ginsberg, Avaya Labs Research
Mauricio Cortes, Bell Labs - Lucent Technologies
Anjum Khan, Queen Mary & Westfield College, London
Sylvia Wilbur, Queen Mary & Westfield College, London
Graeme Balfour, Queen Mary & Westfield College, London

Abstract: The way we communicate will change dramatically in the not too distant future because of the increased bandwidth being made available to home and business users. Not only will enhanced services, such as find-me follow me services, telephony style communications coupled with presence information, etc., take the place of traditional telephony services, but completely new services will also be possible. In our presentation at the workshop we will discuss a novel communications system we have developed that allows users to communicate with others via video chat while watching a shared video event. The shared event can be a live sporting event (a World Cup event, the Olympics, baseball, etc.), a live broadcast of a musical performance (a virtual jazz club), a television broadcast, etc. The system not only leverages the increasingly available bandwidth to users, but also takes advantage of the convergence of broadcast media with the internet.

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Designing DLESE: A Study in Task-Centered Design

Melissa Dawe, University of Colorado at Boulder

Abstract: DLESE is a grassroots, community-led digital library project conceived to provide earth system educators with access to high quality educational resources. This article describes the application of task-centered design in the DLESE project. Task-centered design techniques have not only been instrumental in the design of DLESE, but have also led to the articulation of deeper research questions regarding the role of digital resources in education.

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Collaborative Technologies in K-12 Schools: A Great Place to Study Awareness and Knowledge Management

Daniel Dunlap, Virginia Tech Center for Human-Computer Interaction

Abstract: Computer-supported collaborations in schools introduce awareness and knowledge management problems and opportunities. Students and teachers engage complex tasks found in real-world settings. Collaborative systems can mediate problems and offer solutions that can be transferred to other domains. This paper describes insights gained in studying collaborative systems in local school settings.

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Dimensions of Collaborative Work

Karen D. Grant, Stanford University

Abstract: Computer-Supported Cooperative Work (CSCW) systems are often distinguished by the time and space proximity of their intended users. A four-quadrant graphic is often used to show the possible combinations: synchronous -- co-located, synchronous -- remote, asynchronous -- co-located, asynchronous -- remote. We argue that several dimensions other than time and space are critical to consider. In particular, we discuss the dimensions of communication range and contention with a special emphasis on synchronous, co-located collaboration systems.

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Presence Awareness & Instant Messaging: Bridging the Gap between Work and Home

Mark Handel, University of Michigan

Abstract: Intelligent, networked devices are increasingly common, and most of these devices are capable of reporting presence information about users or sets of users. Further, many of these devices are being built with the ability to send and receive short text messages. These systems are increasingly being used in work settings, in addition to their wide-spread use for personal and social tasks. One serious limitation is that most existing presence awareness systems are unable handle multiple presence sources or locations at once, nor are they able to handle a user performing multiple roles.

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Boundary Objects, Information Flows, and Organizational Memory: Supporting Knowledge Reuse in a High-Reliability Organization

Wayne G. Lutters, University of California, Irvine

Abstract: Advanced requirements analysis for improving IT support for knowledge reuse. A thirteen month ethnographic field study of the distributed problem solving behavior of service engineers in a world-class aircraft manufacturer. Examines the boundary objects, information flows and organizational memories which facilitate the routine handling of technical support requests from airlines.

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The Importance of Identity in Designing for Geographically Distributed Teams

Mark Mortensen, Stanford University

Abstract: A comparative study of twenty-four teams in five companies, found shared social identity to significantly reduce conflict within geographically distributed, but not collocated teams. The design implications of this finding are discussed, addressing mechanisms to design for the social, as well as the technical demands of such a distributed system.

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What Makes a Representative User Representative? Considering Synecdochic and Metonymic Strategie

Michael Muller, Lotus Research
David R. Millen, Lotus Research
Carol Strohecker, MERL

Abstract: We compare six definitions of the concept of "representa-tive user," including interpretations based in statistics, grounded theory, political theory, and design practice. We hope to engage our colleagues in thinking about when and how we (all) might choose each approach.

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Automated Meeting Capture and Access

Heather Richter, Georgia Institute of Technology
Gregory D. Abowd, Georgia Institute of Technology

Abstract: Meeting capture has been a subject of research in the ubiquitous computing community for the past decade. However, little work has been done in understanding its proper place in the workplace. We present our ideas of the contribution of meeting capture and access that we plan to evaluate in real settings. We also describe a new system, TeamSpace, a collaborative meeting environment that supports automated capture and access that we have built to facilitate our research agenda.

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A Framework Supporting Educational Software Reuse: Teacher Simulation Creation Environment

Cheryl Denise Seals, Virginia Polytechnic Institute and State University

Abstract: Educational software simulations enable active learning through construction. Our studies indicate characteristics for an environment supporting the creation of simulations by teachers who are novice programmers. Our expectation is to increase the accessibility of programming and give teachers a tool empowering them to create and modify their own software.

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